How long is the trial period?
Our accounts have an initial trial period of 10 days to give you the chance to try out Onirix with no strings attached. If you need any help during your trial, don’t hesitate to contact us via firstname.lastname@example.org.
After 10 days you can upgrade your plan to a paid account and simply keep using Onirix.
What is a project?
Creating a project in Onirix Studio is usually the first step when designing a new experience. For creators, this is usually a scene, a visualization or a demo. For developers that are using our SDKs, a project usually translates into a mobile application or a customer project. Please note that you can have multiple target platforms inside the same project.
What are views?
A view is a request for accessing an AR scene via a Launch Pad or via webAR, either the url for an asset or for a complete scene. Views generated from within your Onirix account (e.g. during design) are not counted. Our pro account comes with a certain amount of views per month included. If you require more views (e.g. for online campaigns or large-scale events) packages with more views can be purchased.
What is the transfer volume?
Transfer volume is the amount of data that travels between Onirix Studio and our App Players (or your own mobile applications). Whenever a scene is visualized inside Onirix Studio or inside an app, content like 3D models, images, or data sheets are downloaded from our cloud infrastructure. As long as this content is not modified, it is only downloaded once during runtime. For our standard accounts, we assume that the average user does not exceed a total transfer volume of more than 6GB/month. For higher transfer volume the user should acquire an Onirix custom license. If a user keeps exceeding the included transfer volume, we might ask them to move to a custom plan with a higher transfer volume. Let’s take a look at a few examples to give you a feeling of how much transfer volume is usually consumed.
A 3D enhanced product catalog has about 1.000 views per month. This catalog includes ten 3D models between 5 and 10 MB each. This project would use about 50 GB of transfer volume per month.
In an industrial environment, an application is providing overlaying descriptions and repair instructions for the different components of electrical cabinets. This application exclusively uses 2D models and has only 20 users, as this a company-specific application. As the models are in 2D, the per-user transfer volume is about 20 MB which results in an overall transfer volume of about 400 MB per month.
In an advertising campaign, an animated scene is being used to promote a new product. The product is placed inside a highly detailed 3D scene with different characters, textures, and animations which have a total volume of 25MB. For an expected of 30.000 monthly views, the transfer volume is going to be around 750 GB. As this exceeding the included transfer volume, a custom plan would be required.
How can I add SDK access to a project?
Create a project in Onirix Studio and click on options. If you want to use our SDK in any of your projects, please contact us at email@example.com.
More info in our documentation: https://docs.onirix.com/onirix-sdk
When do I need a custom plan?
If you are planning large-scale campaigns or events, or specific solutions for industrial environments. If you need specific support (3D model optimizations), web call/phone support, quick response timing, specific maintenance, branding adapted apps, consultancy, or more GB consumption than in our fair policy use, please contact us for a custom license.
What is the difference between basic and advanced support?
Advanced support is meant for clients who want close contact with our team, short response timing, and specific help with experience construction and 3D model optimization and importation. For more info about the SLA check out this page. Basic support comes when you have an Onirix Pro account active. We provide a ticketing system in our platform and also contact with our support team: firstname.lastname@example.org. This support is only for Studio related issues (features, scene editor, etc.). The response time is a maximum of 5 labor days.
What happens if I have exhausted my transfer volume or views?
We will notify you via email before you reach the limit of your plan. Up-to-date information regarding these metrics is also available in Onirix Studio.
How can I manage my subscription?
Click on “My Account” go to Account and Billing to update or pause your subscription.