Our accounts have an initial trial period of 15 days to give you the chance to try out Onirix with no strings attached. If you need any help during your trial, don’t hesitate to contact us using our support ticket system in Onirix Studio.

After the trial period, you can upgrade your plan to a paid account that cover your needs.

In Onirix the organization of the experiences is done on two levels: Projects and scenes. Each project is a set of scenes, which can be of different types (image tracking, surface, spatial). Within a project, different scenes can coexist, representing different experiences and contents.

A project can be seen as the organization of content for a specific client, or for a specific campaign.

With Onirix paid accounts, there is no limitation on the number of projects and scenes that can be created.

A view is a request for accessing an AR scene via our webAR viewer, either the URL for an asset or for a complete scene. Each time a user accesses AR content a view will be counted, just the same way each time a visitor watches a youtube video. Views generated from the Studio editor (e.g. during design) are not counted. Our Pro account comes with an initial amount of views per month included. If you require more views (e.g. for online campaigns or large-scale events) you can upgrade to our commercial plans.
More info in our fair policy use: https://www.onirix.com/fair-use/

If you are on a Pro plan you are limited to 500 views per month. As soon as you reach this limit you will have to upgrade to the Commercial plan.

In any of the Onirix commercial plans which have a higher plan (Commercial or Growth), when reaching or approaching the monthly view limit, you can upgrade to the next plan to increase the total available views (Commercial to Growth, or Growth to Scale).

In the case of being in the higher plan (Scale case), when reaching or approaching the limit of views, multiple Scale plans can be purchased to increase traffic. So, for example, if you need to cover 2 million views, it would be enough to purchase 4 Scale plans for that month or months.

You can upgrade and downgrade between plans at any time, depending on the needs of your experiences, and the amount of traffic you are targeting.

We will notify you via email about your plan limits as you consume views. You can also review this within the metrics screen of your Onirix account.

Online support gives you access to all our online documentation tools, experience library and video tutorials.

When you have specific issues or questions, you can access to our advanced support which allows you to contact our support team via the Onirix Studio ticketing system.

In premium support you can request face-to-face meetings with our highly qualified staff, who will help you by reviewing your specific case, both in terms of scene creation, asset optimization, commercial scopes or license customization, as well as the use of our technical tools such as SDKs.

As soon as you sign up for a payment account, you will be charged for the remainder of the current month. Then, when the month changes, you will be charged for the next full month at the beginning of each month.

If it is an annual payment, it works in the same way, but in 12-month periods.

You can unsubscribe at any time by cancelling your Onirix account at https://studio.onirix.com/user/account.

Please note that if you cancel your account all your content will be deleted after a period of 2 months on our servers. You can recover your account by writing to payments@onirix.com before this period expires.